Frequently Asked Questions

Yes. We create portraits for any pets you have. Other than animals, we create human portrait as well. 

Yes, you can if you request. We can send you a draft in 2 weeks time before we send you the final artwork. It will be minor change such as adding words or changing the color of the background.

Due to the nature of the drawing process, it involves constant hard work within a dedicated period of time. Unfortunately we do not offer refund.  In some rare cases, we can cancel and refund an order only when the artists have not yet started creating your artwork. Please email us to enquire. 

Currently we only offer a A4 size high quality drawing.  A4 210mm x 297mm. We will increase the size of the portrait if there is demand in the fututre. 

Yes! We appreciate modern and simple design. If you prefer to have
the portrait designed without your pet's name, please write "NO NAME" in the name. 

The drawing will be created digitally with Ipad-Pro. You can receive it in the format you want. It can be PNG, PDF and JPEG format so that you can do canvas print on any items you like.